Responsible Disclosure Policy
Last updated: 2 October 2026
We take the security of our customers' data seriously. If you believe you have found a vulnerability in anything we run, we want to hear about it, and we will work with you to fix it.
1. What's in scope
- prothopic.io and its subdomains;
- every product we operate, including its websites and its web and mobile apps;
- the APIs and backend services those products use.
Vulnerabilities in a third-party service we use (for example our hosting or payments providers) should be reported to that provider, though we're glad to hear about them too.
2. How to report
Email legal@prothopic.iowith “Security” in the subject line. Please include:
- what you found and where (URL, endpoint or screen);
- step-by-step instructions to reproduce it;
- what an attacker could do with it;
- how you would like to be credited, if at all.
Our machine-readable contact details are at /.well-known/security.txt.
3. What we ask of you
- Only test against accounts you own or have created for the purpose. Don't access, change or delete other people's data. If you reach it by accident, stop, don't keep a copy, and tell us.
- Don't degrade the service for others: no denial-of-service or load testing, and no spam.
- No social engineering of our staff or customers, and no physical attacks.
- Give us a reasonable time to fix the issue before telling anyone else about it.
4. What we'll do
- Acknowledge your report within 3 business days.
- Keep you updated while we investigate and fix it.
- Credit you publicly once it's fixed, if you would like that.
- Not take legal action against you, or ask anyone else to, for research carried out in good faith and in line with this policy.
We don't run a paid bug bounty at the moment.
5. Usually out of scope
Unless you can show a real impact on users or their data, we don't treat these as vulnerabilities:
- missing security headers or cookie flags on their own;
- clickjacking on pages with no sensitive action;
- email SPF, DKIM or DMARC configuration findings;
- reports produced only by automated scanners;
- attacks that need a compromised device or physical access.

